| Print Status | Notes |
|---|---|
| We have received your files but have not sent them to the printer | The files are uploaded and will be sent soon. If this has been the status for a few days (3-5 business days), contact your representative. |
| In premedia | On Hold (Revise) | In revision | Product Unavailable (Rework) | Quarantined | It’s in the premedia check queue with the printer. It should be ready to go soon! |
| Setup not complete | Either you didn’t finish the process or you're missing an element like only uploaded the interior but not the cover. |
| Product Available | Approved | Available for Sale | Content is Approved for Production | It's good to go! Now you're ready to order a proof. |
| On Hold [as opposed to On Hold (Revise)] | Contact your representative so they can check with Lightning Source. |
| Canceled | Something is wrong with the files where our printer won’t print it. Ask your representative what the next steps are. |
Rejections will always have some note of why. If there is no reason, contact a representative at PartnerRelations@roll20.net.
- Issues with Metadata: Something doesn’t match up. Meaning that the format, size, or page count in the cover file could be different from what you chose when uploading.
- General Cover Issue: Could be a few things but most likely is due to elements outside of the spine, the cover isn’t correctly placed on the generated template, etc. Ask for more information from your representative.